The Support Service will consist of the following deliverables:
Quarterly Health Check
Check the configuration of Clusters to best practice standards including Logical and Virtual Networking, DNS, NTP, SMTP (Email Alerting), AD Authentication (if required), Data at rest Encryption, Container Settings (Compression / Dedupe / Erasure Coding), Check Pulse (Dial-home), Nutanix Cluster Check for any issues and remediate
Optimisation check
Check historical statistics for performance issues and if Nutanix Prism Pro or NCM Starter are licensed we will check the VM Right Sizing, Anomaly Detection, Cluster Capacity Planning and Runway
Assisted Upgrades
Using Nutanix Lifecycle Manager (LCM) to upgrade to latest available software / firmware levels
Knowledge Transfer
Knowledge Transfer of any new features and capabilities
Hand back
Hand back with any changed project documentation
Support Services Scope
Epaton will engage with the customer team quarterly to ensure the implementation and initial design continue to adhere to best practice throughout the year.
Let's Talk
or looking to reduce cost and risk, we'd welcome the opportunity to help.